Technical Account Manager

Permanent employee, Full-time · NL

What you'll do

We’re looking for a Technical Account Manager to join our team in Amsterdam!

In this role, you’ll work hands-on with enterprise clients, guiding them through technical implementations and helping them succeed as they integrate and launch on Silverflow’s acquiring platform. You’ll combine deep technical knowledge with a strong client focus, acting as a trusted advisor throughout onboarding and beyond. As part of the Technical Account Management team, you’ll play a key role in driving customer success and shaping how leading acquirers and large digital merchants scale with Silverflow.

As a Technical Account Manager at Silverflow, you’ll serve as the primary technical contact for our clients before, during, and after they go live. You’ll work cross-functionally with Product, Sales, and Engineering to ensure a seamless integration experience and ongoing technical success. This is a client-facing, solution-oriented role where you’ll deepen your technical expertise while helping lead acquirers and large digital merchants to get the most out of Silverflow’s platform.

You’ll also help to shape the future of Silverflow’s ideal customer support experience by:

Implementing Silverflow’s products and solutions for our acquirers, PSPs, payfacs and partners.
Working closely with Silverflow’s sales and account management teams to grow our client base to ensure successful integrations of Silverflow’s solutions.
Working with our customers, you will be their product owner, ensuring they understand our platform, while deepening Silverflow’s understanding of our clients’ unique business and technical needs.
You will be their dedicated point of contact for all items regarding their technical integration and new feature requirements.
Explaining how our APIs, SDKs and various other systems work. Ultimately, helping the customer to solve any technical issues they have and provide scalable solutions. You will also work directly with internal development & product teams.
Managing and prioritising support ticket flows between clients and our engineering feature teams.
Consulting with our customers, and using data to identify and specify new features and actionable insights to optimise payments via Silverflow’s platform.
Willingness to learn and use tools such as QuickSight and CloudWatch to understand client requirements and generate payment insights.

Who you are

You’re an enthusiastic and driven professional with:

3-5 years’ experience in a technical, engineering, or client support role, and ready for your next step.
Confidence in client-facing situations and curiosity about how payments work.
A solid understanding of APIs, web services, and system integrations.
Strong planning and project management skills, you thrive on keeping things moving.
Analytical thinking and a practical approach to solving complex problems.
Commercial awareness and the ability to spot opportunities for Silverflow and our clients.
Experience collaborating with Sales, Product, or Engineering teams.
Willingness to travel within the EU and UK.
Excellent interpersonal and communication skills, with professional-level English.
Bonus: Previous experience in payments or fintech.

As Silverflow is an oﬃce-first company, being located in the Netherlands and able to work onsite
is essential for this role.

Why join us?

At Silverflow, you'll join a dynamic and well-established scale-up, gaining invaluable learning experiences and mentorship from seasoned professionals with deep expertise in the payments industry. We take pride in cultivating a supportive work environment, with a strong focus on employee well-being, a healthy work-life balance, and a vibrant company culture. Our diverse team, representing over 29+ nationalities and operating across a growing network of international locations, is committed to fostering a fun, engaging, and inclusive workplace where you can truly thrive. From day one, you’ll enjoy the security of a permanent contract, access to training and development budgets, and mentorship opportunities. Additionally, we oﬀer ample career growth potential, giving you the autonomy to make a high-impact contribution within the payments industry.

Curious about what we can achieve together? Apply now to find out more!
Not 100% sure? That’s okay - take a chance and apply anyway. You could be just one step away from something amazing!

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About us

Here at Silverflow, we are building tomorrow’s cloud-based global payments infrastructure, providing all participants in the payments chain access to a modern, API driven, easy-to-use, data transparent and innovative card processing platform. Silverflow has delivered a long overdue alternative to the legacy incumbents within the card processing world using the latest technology. An Amsterdam-based company founded in 2019 by former Adyen employees, we have raised €35 million and won Deloitte’s award for Rising Star 2021. We are growing rapidly, having already 79 international team members. Our head office is based in the Netherlands (Amsterdam), with two global offices in the UK (Welwyn Garden City) and the US (New York). Are you looking to join a cutting-edge start-up in the world of payments? Then don't miss your chance to be a part of something big - come see what we're all about and take the first step towards an exciting new career!

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Tell us about yourself!

Thank you for your interest in Silverflow! We appreciate you taking the time to share your experiences with us and we look forward to reviewing your application.
Should you have any difficulties with completing this form, please send an email to hr@silverflow.com.